Work smarter, faster and more efficiently

  • Reduce escalations to expensive experts and avoid alert fatigue
  • Enable subject matter experts the ability to automate without heavy coding experience
  • Standardize your incident response plan and enable your teams to shift-left

A Complete Incident Response Platform

1
VALIDATE
Automated diagnostics
2
INVESTIGATE
Incident Response Dashboard
3
REMEDIATE
Address and Remediate
Security IT Network Service Desk Incident Response

Promises are nice, results are better

6 mins vs. 4 secs
TIME CUT FOR INCIDENT DIAGNOSTICS
$1.3M
IT OPERATIONS COSTS SAVED MONTHLY
30%
SUPPORT STAFF PRODUCTIVITY INCREASED
6500
CUSTOMER CALLS ELIMINATED MONTHLY

A Complete Security Incident Response Platform

Resolve takes action on your security events by delivering an organized and automated approach to incident response that:

  • Empowers security experts with a unified incident response experience; a single pane of glass for all incident response tasks, processes, automation and notes
  • Grants access to standards-based runbook automation, process guidance, human-guided and closed-loop automation
  • Ensures all incident-related activities are captured in a complete investigation record with investigation management and reporting

Minimize IT Operation Escalations

Minimize escalation and accelerate incident response with an enterprise-wide automation and incident response platform for IT Operations.

  • Quickly identify, address and remediate incidents related to IT infrastructure and application
  • Readily access a central dashboard, which provides fully integrated automation, process guidance and knowledge system
  • Conveniently leverage tools unique only to Resolve such as human-guided automations, real-time incident collaboration and the ability to partially and fully automate processes

Accelerate NOC Incident Response

Resolve more incidents and minimize escalations with an enterprise-wide automation and incident response platform.

  • Rapidly validate and diagnose alarms from your event management system to focus NOC agents on real events
  • Use a central dashboard with a fully integrated automation, process guidance, and knowledge system
  • Deliver automated troubleshooting into simple and complex incidents through the use of human-guided automation

Maximize Service Desk Resources

Enable frontline or level 1 agents to make faster decisions. Prescriptive instructions and human-guided automations don’t replace human capital, rather:

  • Enabling agents to make decisions faster with an enterprise-wide automation and incident response platform for your Service Desk
  • Empowering frontline Service Desk agents to diagnose and resolve incidents without the need for escalation to expensive subject matter experts and engineers
  • Helping agents be as successful as the subject matter expert with knowledge-based wikis, prescriptive instructions and human-guided automations

Accelerate Incident Response and Automation Today.

OUR BLOG

CIFI Security Summit: 3 Strategies to Empower your Cybersecurity Team

Resolve Systems was a bronze sponsor at the annual CIFI Security Summit in Singapore. For two days, at the Marina Mandarin Singapore, cybersecurity experts from financial services, healthcare, telecommunications, high READ MORE >

April 13, 2018

AIOps Integrated with Incident Resolution is Pivotal for IT Operations

Digital business transformation is an increasing priority for IT; modern IT operations must support an unprecedented array of intertwined technologies and services and, as a result, many organizations have difficulty READ MORE >

March 22, 2018

Incident Response Close to Home: Atlanta Executive Dinner

With 17 of Fortune 500’s headquarters in Georgia, many of Atlanta’s elite were in attendance at Resolve Systems’ Executive Dinner hosted at Kevin Rathbun Steak on February 28. Discussing trends and READ MORE >

March 7, 2018

Australia’s Mandate for Security Incident Response: What you Need to Know About the Notifiable Data Breaches Scheme

As an update to the Privacy Act 1988, Australia’s Notifiable Data Breaches scheme (NDB) has officially come into force as of 22 February, 2018. This new provision mandates Australian government READ MORE >

February 21, 2018
GO TO BLOG >