Promises are nice, results are better

6min vs.4sec

Time Cut for Incident Diagnostics

Cable & Wireless Communications

$1.3M

IT Operation Costs Saved Monthly

Consolidates Communications

30%

Support Staff Productivity Increased

charter

6,500

Customer Calls Eliminated Monthly

Virgin Media

How Resolve Accelerates Incident Resolution

IT Security Operations

In today’s ever-changing battlefield of external attacks and malicious insiders, being able to identify, isolate and quickly respond to a threat is pillar to the overall health of an organization. Resolve delivers a unique incident resolution approach that couples detection and remediation automation with human processes to eliminate the bridge call that you never want to happen.

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IT Operations & Infrastructure

Detecting and monitoring the health of your IT infrastructure is fundamental to any enterprise IT environment. Resolve complements your event management systems with a fully integrated automation, process guidance and knowledge system to handle the complete incident resolution process including incident validation, diagnostics and resolution.

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IT Service Desk

Managing incidents and having a system of record in place is critical for any customer facing organization. Resolve supplements your existing ticketing systems and empowers technicians and engineers to resolve incidents by leveraging human-guided automation and step-by-step instructions.

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Incident Ecosystem

Resolve Systems Ecosystem

"Resolve enables the front line CSRs to not just be ‘first call responders,’ it actually makes them the first call to resolution."

— Andre Foster, CIO, Cable & Wireless Communications

The Resolve Platform

Interactive Process Guidance

Interactive Process Guidance

Guided incident resolution with step-by-step instructions, decision trees and automations

Incident Resolution Dashboard

Incident Resolution
Dashboard

Summary results of automated tests
and diagnostics with easy-to-follow
troubleshooting actions

Analytics & Process Improvement

Analytics & Process Improvement

Reporting and analytics integrate with social collaboration for proactive process improvement

Incident Ecosystem Connectivity

Incident Ecosystem Connectivity

Integration platform connecting all systems,
devices, and applications accelerating
incident resolution

End-to-End Resolution Automation

End-to-End Resolution
Automation

Automated diagnostics and
resolution of incident without
operator interaction

Human-Guided Automation

Human-Guided
Automation

Automated actions performed
incrementally as part of interactive
resolution guidance process

overview-process-guidance-icon-v3

Interactive Process Guidance

Guided incident resolution with step-by-step instructions, decision trees and automation

overview-resolution-dashboard-icon-v3

Incident Resolution
Dashboard

Summary results of automated tests and diagnostics with easy-to-follow troubleshooting actions

overview-analytics-process-icon-v3

Analytics & Process Improvement

Reporting and analytics integrate with social collaboration for proactive process improvement

overview-incident-ecosystem-icon-v3

Incident Ecosystem Connectivity

Integration platform connecting all systems, devices, and applications accelerating incident resolution

overview-resolution-automation-icon-v3

End-to-End Resolution
Automation

Automated diagnostics and resolution of incident without operator interaction

overview-guided-automation-icon-v3

Human-Guided
Automation

Automated actions performed incrementally as part of interactive resolution guidance process

Accelerated Incident Resolution

Accelerated Incident Resolution Workflow

Resolve Systems, Incident Resolution Software, Incident Resolution, Incident Resolution Automation