Accelerating IT Incident Resolution

From process guidance and diagnostics, to automations and analytics, Resolve helps organizations around the world improve their incident handling with a centralized solution

Resolve is now a Certified ServiceNow Partner!

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Promises are nice, results are better

6min vs.4sec

Time Cut for Incident Diagnostics

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$1.3M

IT Operation Costs Saved Monthly

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30%

Support Staff Productivity Increased

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6,500

Customer Calls Eliminated Monthly

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How Resolve Accelerates Incident Resolution

Incident Ecosystem

Resolve Systems Ecosystem

"Resolve enables the front line CSRs to not just be ‘first call responders,’ it actually makes them the first call to resolution."

— Andre Foster, CIO, Columbus Communications

The Resolve Platform

Interactive Process Guidance

Interactive Process Guidance

Guided incident resolution with step-by-step instructions, decision trees and automations

Incident Resolution Dashboard

Incident Resolution
Dashboard

Summary results of automated tests
and diagnostics with easy-to-follow
troubleshooting actions

Analytics & Process Improvement

Analytics & Process Improvement

Reporting and analytics integrate with social collaboration for proactive process improvement

Incident Ecosystem Connectivity

Incident Ecosystem Connectivity

Integration platform connecting all systems,
devices, and applications accelerating
incident resolution

End-to-End Resolution Automation

End-to-End Resolution
Automation

Automated diagnostics and
resolution of incident without
operator interaction

Human-Guided Automation

Human-Guided
Automation

Automated actions performed
incrementally as part of interactive
resolution guidance process

Accelerated Incident Resolution

Accelerated Incident Resolution Workflow

Resolve Systems, Incident Resolution Software, Incident Resolution, Incident Resolution Automation