Work smarter, faster and more efficiently

  • Reduce escalations to expensive experts and avoid alert fatigue
  • Enable subject matter experts the ability to automate without heavy coding experience
  • Standardize your incident response plan and enable your teams to shift-left

A Complete Incident Response Platform

1
VALIDATE
Automated diagnostics
2
INVESTIGATE
Incident Response Dashboard
3
REMEDIATE
Address and Remediate
Security IT Network Service Desk Incident Response

Promises are nice, results are better

6 mins vs. 4 secs
TIME CUT FOR INCIDENT DIAGNOSTICS
$1.3M
IT OPERATIONS COSTS SAVED MONTHLY
30%
SUPPORT STAFF PRODUCTIVITY INCREASED
6500
CUSTOMER CALLS ELIMINATED MONTHLY

A Complete Security Incident Response Platform

Resolve takes action on your security events by delivering an organized and automated approach to incident response that:

  • Empowers security experts with a unified incident response experience; a single pane of glass for all incident response tasks, processes, automation and notes
  • Grants access to standards-based runbook automation, process guidance, human-guided and closed-loop automation
  • Ensures all incident-related activities are captured in a complete investigation record with investigation management and reporting

Minimize IT Operation Escalations

Minimize escalation and accelerate incident response with an enterprise-wide automation and incident response platform for IT Operations.

  • Quickly identify, address and remediate incidents related to IT infrastructure and application
  • Readily access a central dashboard, which provides fully integrated automation, process guidance and knowledge system
  • Conveniently leverage tools unique only to Resolve such as human-guided automations, real-time incident collaboration and the ability to partially and fully automate processes

Accelerate NOC Incident Response

Resolve more incidents and minimize escalations with an enterprise-wide automation and incident response platform.

  • Rapidly validate and diagnose alarms from your event management system to focus NOC agents on real events
  • Use a central dashboard with a fully integrated automation, process guidance, and knowledge system
  • Deliver automated troubleshooting into simple and complex incidents through the use of human-guided automation

Maximize Service Desk Resources

Enable frontline or level 1 agents to make faster decisions. Prescriptive instructions and human-guided automations don’t replace human capital, rather:

  • Enabling agents to make decisions faster with an enterprise-wide automation and incident response platform for your Service Desk
  • Empowering frontline Service Desk agents to diagnose and resolve incidents without the need for escalation to expensive subject matter experts and engineers
  • Helping agents be as successful as the subject matter expert with knowledge-based wikis, prescriptive instructions and human-guided automations

Accelerate Incident Response and Automation Today.

OUR BLOG

Empower the Service Desk with IT Automation: SITS 2018 Recap

Resolve Systems’ Senior Solution Architect Jocelyn Arcega presented the session “Incident Resolution: Empowering the Service Desk to Do More” to a sold out audience at the Service Desk & IT READ MORE >

June 11, 2018

3 Needs to Accelerate Security Incident Response: Security Exchange 2018 Recap

Resolve Systems was a showcase sponsor at the M.Tech Security Exchange event to discuss best practices and automation use cases for enterprise-wide security incident response. Primarily speaking to the audience, Resolve READ MORE >

June 7, 2018

Mapping Incident Resolution & Process Automation: London Executive Dinner

On 23 May, Resolve Systems hosted incident resolution and response experts at the plush Mews of Mayfair restaurant to discuss automation best practices with time to network over dinner. While READ MORE >

June 1, 2018

CIFI Security Summit: 3 Strategies to Empower your Cybersecurity Team

Resolve Systems was a bronze sponsor at the annual CIFI Security Summit in Singapore. For two days, at the Marina Mandarin Singapore, cybersecurity experts from financial services, healthcare, telecommunications, high READ MORE >

April 13, 2018
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