Consolidated implemented Resolve to enhance its existing network monitoring capabilities and to easily define a series of collaborative procedures for automating a wide variety of business operations to drive first call resolution.

Consolidated Communication’s Objectives with Resolve

Consolidated wanted to maintain 24×7 uptime across its network while delivering the highest levels of customer service without ripping and replacing current diagnostic systems.

Solution

Combining Resolve with IBM® Tivoli® Netcool® Software, Consolidated is able to prevent network downtime and loss of service to customers, achieve enhanced internal collaboration, improve workflow, and save of thousands of hours each year to positively impact customer service.

“The tools we’ve been able to develop using the Resolve Platform have provided us continual monthly savings of over one million dollars”

— Darin Tiemann, Manager Network Tools & Automation

Accelerate Incident Response and Automation Today.

Consolidated Communications’ Testimonials

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