When it comes to incident resolution, you can’t rely on manual effort as it leads to service deliverability delays, increases operational costs, and creates significant business risk.
Incident Jones has embarked on his own IT automation initiative. Follow him on his journey as he discovers the top 7 best practices to overcome the risks of manual resolution:
- Build a cohesive strategy for the simple to most complex incident types
- Leverage technology to bring together silos involved in Incident Resolution
- Prioritize interoperability with existing IT systems and infrastructure
Track Incident Jones on his adventure by reading the eBook to overcome manual incident resolution with IT automation.