Work smarter, faster and more efficiently

  • Reduce escalations to expensive experts and avoid alert fatigue
  • Enable subject matter experts the ability to automate without heavy coding experience
  • Standardize your incident response plan and enable your teams to shift-left

A Complete Incident Response Platform

1
VALIDATE
Automated diagnostics
2
INVESTIGATE
Incident Response Dashboard
3
REMEDIATE
Address and Remediate
Security IT Network Service Desk Incident Response

Promises are nice, results are better

6 mins vs. 4 secs
TIME CUT FOR INCIDENT DIAGNOSTICS
$1.3M
IT OPERATIONS COSTS SAVED MONTHLY
30%
SUPPORT STAFF PRODUCTIVITY INCREASED
6500
CUSTOMER CALLS ELIMINATED MONTHLY

Accelerate Security Incident Response

Resolve takes action on your security events by delivering an organized and automated approach to incident response that:

  • Empowers security analysts with a unified incident response experience; a single pane of glass for all incident response tasks, processes, automation and notes
  • Grants access to standards-based playbooks; automation; process guidance;, human-guided and closed-loop automation
  • Ensures all incident-related activities are captured in a complete investigation record with investigation management and reporting

Minimize IT Operation Escalations

Minimize escalation and accelerate incident response with an enterprise-wide automation and incident response platform for IT Operations.

  • Quickly identify, address and remediate incidents related to IT infrastructure and application
  • Readily access a central dashboard, which provides fully integrated automation, process guidance and knowledge system
  • Conveniently leverage tools unique only to Resolve such as human-guided automations, real-time incident collaboration and the ability to partially and fully automate processes

Network Automation and Orchestration

Resolve more incidents and minimize escalations with an enterprise-wide automation and incident response platform.

  • Rapidly validate and diagnose alarms from your event management system to focus NOC agents on real events
  • Use a central dashboard with a fully integrated automation, process guidance, and knowledge system
  • Deliver automated troubleshooting into simple and complex incidents through the use of human-guided automation

Maximize Service Desk Resources

Enable frontline or level 1 agents to make faster decisions. Prescriptive instructions and human-guided automations don’t replace human capital, rather:

  • Enabling agents to make decisions faster with an enterprise-wide automation and incident response platform for your Service Desk
  • Empowering frontline Service Desk agents to diagnose and resolve incidents without the need for escalation to expensive subject matter experts and engineers
  • Helping agents be as successful as the subject matter expert with knowledge-based wikis, prescriptive instructions and human-guided automations

Accelerate Incident Response and Automation Today.

OUR BLOG

3 Survival Strategies for Modern IT Challenges with Splunk ITSI & Resolve

Network operations and IT operations teams contend with a variety of challenges today. As many organizations undergo digital transformation, network and IT operations are expected to achieve the highest possible READ MORE >

September 6, 2018

Across the Enterprise: 5 Steps for Effective Security Incident Response

Security is not a one-size-fits-all discipline. Far from it. One thing that is always consistent, enterprise to enterprise, is the fact that security is complex. Especially for large organizations. In READ MORE >

August 17, 2018

451 Research: 3 Landmarks of Adoption for Automation Success

Automation is a perennial topic in IT, but uncertainty often around a perceived lack of control has continued to keep it on the back burner. However, today’s increasingly complex IT environment and ensuing READ MORE >

August 16, 2018

When Incident Resolution Meets “Play Next” on Netflix: Practical IT Automation

After a long day resolving too many incidents, you may go home to binge watch Netflix and fall asleep at 8pm. After receiving the “Are You Still Watching” message one READ MORE >

August 10, 2018
GO TO BLOG >