Work smarter, faster and more efficiently

  • Reduce escalations to expensive experts and avoid alert fatigue
  • Enable subject matter experts the ability to automate without heavy coding experience
  • Standardize your incident response plan and enable your teams to shift-left

A Complete Incident Response Platform

1
VALIDATE
Automated diagnostics
2
INVESTIGATE
Incident Response Dashboard
3
REMEDIATE
Address and Remediate
Security IT Network Service Desk Incident Response

Promises are nice, results are better

6 mins vs. 4 secs
TIME CUT FOR INCIDENT DIAGNOSTICS
$1.3M
IT OPERATIONS COSTS SAVED MONTHLY
30%
SUPPORT STAFF PRODUCTIVITY INCREASED
6500
CUSTOMER CALLS ELIMINATED MONTHLY

A Complete Security Incident Response Platform

Resolve takes action on your security events by delivering an organized and automated approach to incident response that:

  • Empowers security analysts with a unified incident response experience; a single pane of glass for all incident response tasks, processes, automation and notes
  • Grants access to standards-based playbooks; automation; process guidance;, human-guided and closed-loop automation
  • Ensures all incident-related activities are captured in a complete investigation record with investigation management and reporting

Minimize IT Operation Escalations

Minimize escalation and accelerate incident response with an enterprise-wide automation and incident response platform for IT Operations.

  • Quickly identify, address and remediate incidents related to IT infrastructure and application
  • Readily access a central dashboard, which provides fully integrated automation, process guidance and knowledge system
  • Conveniently leverage tools unique only to Resolve such as human-guided automations, real-time incident collaboration and the ability to partially and fully automate processes

Accelerate NOC Incident Response

Resolve more incidents and minimize escalations with an enterprise-wide automation and incident response platform.

  • Rapidly validate and diagnose alarms from your event management system to focus NOC agents on real events
  • Use a central dashboard with a fully integrated automation, process guidance, and knowledge system
  • Deliver automated troubleshooting into simple and complex incidents through the use of human-guided automation

Maximize Service Desk Resources

Enable frontline or level 1 agents to make faster decisions. Prescriptive instructions and human-guided automations don’t replace human capital, rather:

  • Enabling agents to make decisions faster with an enterprise-wide automation and incident response platform for your Service Desk
  • Empowering frontline Service Desk agents to diagnose and resolve incidents without the need for escalation to expensive subject matter experts and engineers
  • Helping agents be as successful as the subject matter expert with knowledge-based wikis, prescriptive instructions and human-guided automations

Accelerate Incident Response and Automation Today.

OUR BLOG

The Evolution of Incident Resolution: An Incremental Approach to Automation & Orchestration

It doesn’t matter if you lead the IT, Network, or Security operations team for your organization, one thing is for certain: staffing resources are scarce and the demands on your READ MORE >

July 12, 2018

5 Outcomes of Incident Resolution Innovation – Silicon Valley Summit

Resolve Systems recently hosted the Incident Resolution Summit in the heart of global technology innovation – Silicon Valley. The Incident Resolution Summit is designed to improve the entire incident lifecycle READ MORE >

June 29, 2018

Beyond ITSM: 3 Essentials for Accelerated Incident Resolution

Businesses rely on IT operations to assure the availability of mission-critical services and infrastructure. As incidents continue to pile up, costing organizations massive amounts of money, IT leaders help organize READ MORE >

June 27, 2018

Empower the Service Desk with IT Automation: SITS 2018 Recap

Resolve Systems’ Senior Solution Architect Jocelyn Arcega presented the session “Incident Resolution: Empowering the Service Desk to Do More” to a sold out audience at the Service Desk & IT READ MORE >

June 11, 2018
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