Across the Enterprise: 5 Steps for Effective Security Incident Response

August 17, 2018

Security is not a one-size-fits-all discipline. Far from it. One thing that is always consistent, enterprise to enterprise, is the fact that security is complex. Especially for large organizations. In […]

451 Research: 3 Landmarks of Adoption for Automation Success

August 16, 2018

Automation is a perennial topic in IT, but uncertainty often around a perceived lack of control has continued to keep it on the back burner. However, today’s increasingly complex IT environment and ensuing […]

When Incident Resolution Meets “Play Next” on Netflix: Practical IT Automation

August 10, 2018

After a long day resolving too many incidents, you may go home to binge watch Netflix and fall asleep at 8pm. After receiving the “Are You Still Watching” message one […]

How to Accelerate Incident Resolution for the Retail Sector: Shopping for Automation & Orchestration

July 26, 2018

When it comes to retail, if your distribution is down, your revenue goes down. For Networking and IT Operations, you prioritize an always-on methodology of a 24/7 uptime goal; the […]

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The Evolution of Incident Resolution: An Incremental Approach to Automation & Orchestration

July 12, 2018

It doesn’t matter if you lead the IT, Network, or Security operations team for your organization, one thing is for certain: staffing resources are scarce and the demands on your […]

5 Outcomes of Incident Resolution Innovation – Silicon Valley Summit

June 29, 2018

Resolve Systems recently hosted the Incident Resolution Summit in the heart of global technology innovation – Silicon Valley. The Incident Resolution Summit is designed to improve the entire incident lifecycle […]

Beyond ITSM: 3 Essentials for Accelerated Incident Resolution

June 27, 2018

Businesses rely on IT operations to assure the availability of mission-critical services and infrastructure. As incidents continue to pile up, costing organizations massive amounts of money, IT leaders help organize […]

Empower the Service Desk with IT Automation: SITS 2018 Recap

June 11, 2018

Resolve Systems’ Senior Solution Architect Jocelyn Arcega presented the session “Incident Resolution: Empowering the Service Desk to Do More” to a sold out audience at the Service Desk & IT […]