Servicenow and Resolve

Resolve Systems Certified by ServiceNow®

April 21, 2015

We are excited to announce ServiceNow certifies that Resolve Systems can work seamlessly inside its platform with proven security and performance while ensuring best practices are utilized in design and […]

Key Pillars of Incident Resolution and Understanding Their Inter-Dependencies

December 1, 2014

Large network and IT operation centers handle hundreds to thousands of incidents daily. Many of these incidents even impact the quality of service offered to customers and affect revenue and […]

How Do You Accelerate Incident Resolution?

November 17, 2014

Typing the question “How do you accelerate incident resolution?” renders 2,040,000 results when typed directly into Google search. What’s even more impressive, is it only took 0.46 seconds to fetch […]

3 Mistakes to Avoid When Approaching an IT Process Automation Project

September 25, 2014

Ready to kick off an automation project?  IT Process Automation projects can bring many benefits to organizations and shouldn’t be taken lightly.  Choosing the proper solution and putting the right […]

Learn More about Incident Response and Automation

Gartner – Inhibitors to Widespread Adoption of Automation

September 18, 2014

It’s always good to see independent studies confirming the problems and challenges we are addressing with RESOLVE are being experience by many people. According to Gartner the biggest inhibitors to […]

Why Are Traditional Automation Tools Stuck in the Cold Storage Of Operations Centers?

September 5, 2014

Operations centers in Enterprises and Communication Service Providers find themselves drowning in an ocean of incidents and look to automation as a way to handle this glut, without adding staff […]

First Call Resolution Drives Improved Customer Satisfaction

August 14, 2014

“It’s all about the customer experience”—we’ve heard it a million times. In highly competitive industries such as Communication Service Providers (CSPs) and Managed Service Providers (MSPs), delivering superior customer service […]

4 Critical Capabilities of Incident Resolution Acceleration Software

June 2, 2014

Events and incidents are addressed by Operations Centers every day, often in the order of thousands daily. Events are typically monitored by event management systems, such as IBM Netcool, and […]