Why is Automating Incident Management and Resolution so Difficult?

August 11, 2014

Solving challenges in network and IT operations is something of a constant mantra. One consistent thread that has remained constant throughout the years is to “do more with less.” Obviously, […]

4 Critical Capabilities of Incident Resolution Acceleration Software

June 2, 2014

Events and incidents are addressed by Operations Centers every day, often in the order of thousands daily. Events are typically monitored by event management systems, such as IBM Netcool, and […]

Interactive Automation: Making Process Automation Accelerate Incident Resolution

May 8, 2014

For Network and IT Ops in most industries, the ability to handle thousands of daily incidents quickly, especially before they become service outages, is quintessential to their survival. This is […]

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