451 Research: 3 Landmarks of Adoption for Automation Success

August 16, 2018

Automation is a perennial topic in IT, but uncertainty often around a perceived lack of control has continued to keep it on the back burner. However, today’s increasingly complex IT environment and ensuing […]

When Incident Resolution Meets “Play Next” on Netflix: Practical IT Automation

August 10, 2018

After a long day resolving too many incidents, you may go home to binge watch Netflix and fall asleep at 8pm. After receiving the “Are You Still Watching” message one […]

The Evolution of Incident Resolution: An Incremental Approach to Automation & Orchestration

July 12, 2018

It doesn’t matter if you lead the IT, Network, or Security operations team for your organization, one thing is for certain: staffing resources are scarce and the demands on your […]

5 Outcomes of Incident Resolution Innovation – Silicon Valley Summit

June 29, 2018

Resolve Systems recently hosted the Incident Resolution Summit in the heart of global technology innovation – Silicon Valley. The Incident Resolution Summit is designed to improve the entire incident lifecycle […]

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Beyond ITSM: 3 Essentials for Accelerated Incident Resolution

June 27, 2018

Businesses rely on IT operations to assure the availability of mission-critical services and infrastructure. As incidents continue to pile up, costing organizations massive amounts of money, IT leaders help organize […]

Empower the Service Desk with IT Automation: SITS 2018 Recap

June 11, 2018

Resolve Systems’ Senior Solution Architect Jocelyn Arcega presented the session “Incident Resolution: Empowering the Service Desk to Do More” to a sold out audience at the Service Desk & IT […]

Mapping Incident Resolution & Process Automation: London Executive Dinner

June 1, 2018

On 23 May, Resolve Systems hosted incident resolution and response experts at the plush Mews of Mayfair restaurant to discuss automation best practices with time to network over dinner. While […]

Why is Automating Incident Management and Resolution so Difficult?

January 8, 2018

Solving challenges in network and IT operations is something of a constant mantra. One consistent thread that has remained constant throughout the years is to “do more with less.” Obviously, […]