Frontier Communications implemented Resolve because its T1 Testing was labor intensive after serious outages (fiber cuts) were restored. This was an extremely laborious process to clear the tickets if no error existed.

Frontier’s Objectives with Resolve

Automate T1 testing after service outages.

Solution

Resolve polls Remedy for tickets with certain parameters matching T1 outages and when found, initiates a runbook to perform non-intrusive/monitor and intrusive/measure testing. The testing identifies if the circuit is mis-optioned or not. If it is not mis-optioned, the circuit test outcome is identified as a bad or good test. The Remedy ticket is updated/closed as appropriate.

  • Improved Customer Experience
  • Accelerated Incident Resolution
  • Increased Employee Productivity
  • Reduced Operational Expense
  • End-to-End Automation
  • Resolution Dashboard

“We are seeing an estimated annual savings of $227K on our T1 Testing”

— Marion Wyand, Vice President Network Operation Center

Accelerate Incident Response and Automation Today.

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