Enterprise IT teams responsible for incident resolution have too many alerts and too few resources. Manually gathering information and taking action from many systems to diagnose and resolve issues are time intensive, error prone, and frequently require unnecessary escalations. Without automation, incident resolution is often a chaotic process.
However, the idea of automation can also be daunting as many think they have to take a ‘boil the ocean’ approach and automate everything at once.
Together with 451 Research, Resolve Systems presents “Incident Resolution Automation: Success Doesn’t Require Boiling the Ocean.” This webinar examines insight from 451 Research that looks at challenges of automation, as well as current Incident Resolution solutions to overcome these outdated obstacles.
- Best Practices for introducing an incremental incident resolution automation program
- How to achieve fast ROI and savings while retaining tribal knowledge and empowering agents
- Case in Point: Case Study of an Enterprise IT teams’ success with Incident Resolution Automation