Technology-fueled Transformation

Financial services organizations are challenged maintaining legacy environments, while also innovating and supporting new technologies. With increased cybersecurity threats and a continually evolving IT landscape, traditional closed-looped automation solutions limit the number of automatable incidents across the organization.

“Many traditional cost-cutting techniques—centralizing, offshoring, outsourcing—are largely done. Now, we’re seeing tactical uses of technology, like automation, to drive cost savings”

– Kelley Mavros, Partner & Strategy, part of the PwC network

Push Button Resolution

Push Button Resolution

Put the power of automation in the hands of your Security and IT agents. Guide your agents through a repeatable process with embeded automations built and approved by your subject matter experts.

  • Enable SMEs with the ability to automate without heavy coding experience using: IR Playbooks, Resolve Automation Builder, Resolve Workflow Designer and Integrations & Automation Library
  • Reduce escalations and standardize the incident response process with machine-assisted decision trees
  • Maximize your existing investments in IT and Security with an enterprise-wide orchestration platform; without the need to replace existing applications and infrastructure

Accelerate Incident Response and Automation Today.

Customer Overview

Challenge:

One Global 100 Financial Services Institution hit an automation roadblock and could only automate 15% of their processes globally across IT, Security and Service Desk teams.

A reduction in the IT workforce needed to be maintained at 5% year-over-year, and incidents from the SOC and NOC were escalated too frequently.

Results:

  • 38% improvement in mean time to resolution (MTTR) for Level 1 team
  • Reduction of 170,000 incidents per year through: automated health checks, reduction of false positives and automated security incident response
  • Deployment of discrete automations across global enterprise support teams including: Network Services, Data Center, Credit Card Service, Mobile Banking, Security Operations and Technical Operation
  • Automated diagnosis and repair of incidents affecting retail branches, ATMs, and major application services for financial transactions

Branch Connectivity Loss Restart

Integrated Ecosystem

Other Scenarios

  • Automates the testing of major applications supporting mobile banking and mortgage platforms
  • Integrates with ticketing, monitoring and underlying systems
  • Leverages automated tests to run proactive health checks and quickly determine status of your systems and services
  • Proactively detect and take action against malware alerts from your SIEM
  • Orchestrate the containment and response process by leveraging Resolve playbooks to identify and block an affected IP address, disable affected users, quarantine affected devices
  • Conduct post-incident activity for review and continued process improvement

For more integrations and use cases, take a look at Resolve Automation Templates

Resolve Automation Templates

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