Establishing true transformation for how critical IT incidents are resolved requires a new approach. Fruition Partners and Resolve Systems have partnered to provide the assistance and oversight needed to deliver maximum business impact and value aligned to a customer’s on-going investment in ServiceNow.



Benefits

Experienced ServiceNow Advisor

Fruition is a ServiceNow Master Tier Solutions’ Partner – the highest solution partner status offered by ServiceNow.

Solution Value

Resolve’s platform employs human-guided and end-to-end automations that resolve incidents in seconds not minutes and Fruition Partners’ breadth and depth of IT Transformation, Service Management and Cloud System Integrations ensure clients experience cost and performance benefits quickly and easily.

Certified Integration

Resolve’s certified integration to ServiceNow offers Fruition customers using ServiceNow for support, self-service and fulfillment an avenue to ROI by automating common incidents.

Empower Front Line Agents

Empower agents with the tools they need to resolve incidents without escalation. Incident resolution dashboards provide automated test results with easy-to-follow troubleshooting actions and decision trees to resolve incidents without directly accessing critical systems.

Reduce Time to Resolution

With automated validation and diagnostic tests, interactive process guidance and human-guided automations, agents have all the key information and prescriptive instructions they need to resolve incidents in minutes not hours.

Improve the Customer Experience

Automatically fix problems before they affect customers and improve the time it takes to resolve incidents by leveraging full end-to-end and human-guided automations which can be embedded as part of the interactive resolution process.

Embedded within ServiceNow

Access Resolve directly inside the ServiceNow application. Launch interactive process guidance with a single click from a ServiceNow Incident. All contextual information regarding the incident is passed to Resolve for executing the remediation process.



ServiceNow Diagram