How can Resolve help my team become more efficient?
Resolve allows agents to focus on real incidents. Often times, many of the incidents that flood your queue are false positives. Resolve’s ability to automate the validation and diagnostics steps of incident resolution allows your agents to focus on solving the incidents instead of wasting time determining if the problem is real or not.
In addition, Resolve automations can gather rich diagnostic information and present most relevant data in an easy to consume format. This gives a great start to the resolution process. With efficient guided procedures and partial automations, agents can quickly be led to the precise resolution.
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