Can Resolve be used for end-user related problems?
Resolve can be used for all incident types, including end-user related problems. Resolve provides multiple strategies to address end user incidents.Some examples include:
- Pro-active automations that can detect and resolve incidents without needing the customer to report it
- Self-service portal that empowers end-users to resolve an incident independently without needing to call support
- Agent led resolution that leverages Resolve’s dashboard, process guidance workflow and automations. This “shift left” approach enables enterprises to address end user problems at the least cost and as fast as possible
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