End-to-End Incident Tracking

Extended visibility with informed decisions

Accelerated Incident Resolution

Eliminate manual and redundant steps in the resolution process and empower L1 agents

Standardized Service Processes

Increasing the speed of request fulfillment

Incident Process Guidance

Decision trees guide automations, diagnostics, and agent procedures to maximize effectiveness

Single System of Record

Consolidating redundant, legacy IT service tools

Resolution Automation

Human-guided automations can be enacted mid-process or executed for closed-loop scenarios

Optimized the Value of Micro Focus Service Manager with an Incident Resolution Platform

Improve the Customer Experience

Automatically fix problems before they affect customers and improve the time it takes to resolve incidents by leveraging full end-to-end and human guided automations which can be embedded as part of the interactive resolution process.

Reduce Time To Resolution

With automated validation and diagnostic tests, interactive process guidance and human-guided automations, agents have all the key information and prescriptive instructions they need to resolve incidents in minutes not hours.

Empower Front-Line Agents

Empower agents with the tools they need to resolve incidents without escalation. Incident resolution dashboards provide automated test results with easy-to-follow troubleshooting actions and decision trees to resolve incidents without directly accessing critical systems.

Start Accelerating Incident Response and Automation Today.