IT Automation Use Cases

From the simple to most complex incidents, get started with IT automation quickly to reduce service interruptions and escalations.

Business Process Incidents

Help your IT operations teams quickly validate outage issues, diagnose the cause of the outage and resolve the incident. Work more efficiently by offloading the manual and time-consuming tasks of handling Business Process Service alerts by automating alert validation, validating the alert, diagnosis of affected systems, guidance to help identify the remedial actions to take, and resolution by performing the remedial actions on the affected systems.

Featured Use Cases

Customer Portal Outage
Customer Portal Outage
Use Case Employee Onboarding
Retail Systems Incident
Financial Application Outage
Bank Branch Mobile Application Incident

Core Service Incidents

Decrease the time it takes to acknowledge, validate, diagnose and resolve core service incidents within web services, databases, email and directory services. Quickly identify the full scope of an incident, automate the initial troubleshooting, gather prerequisite information and resolve the incident without any direct interaction. Accelerate the resolution of core service alerts through human-guided automation by validating incoming alerts, eliminating false positives, diagnosing affected systems, receiving guidance to help identify the recommended remedial actions, and resolving the incident by performing the remedial actions on affected systems.

Featured Use Cases

Web Service Incident
Web Service Incident
Database Service Performance Degradation
Database Incident
Customer Portal Outage
Application Incident

Infrastructure Incidents

Effectively resolve alerts in cloud, server, storage and virtual environments by leveraging automation to quickly validate the alert to eliminate false alarms, perform initial troubleshooting steps and resolve the alert without the need for your IT operations team to interact with the systems. Automate the collection of key troubleshooting information, and lead your IT operations team through guided steps and procedures with interactive human-guided automation to enable quick resolution of incidents and decrease downtime and alert fatigue.

Featured Use Cases

High Virtual Host Resource Utilization
High Virtual Host Resource Utilization
High Storage Disk Utilization
High Storage Disk Utilization
Host Down Incident
Server Hardware Failure Incident
ISP Link Down
Cloud Services Performance Incident

Proactive Health Checks

Proactively run health checks on various services or applications including databases, servers, load balancers, network equipment and overall application performance. Reduce time consuming, error-prone manual processes by helping your IT operations team automate and be guided through each checklist item, gather the prerequisite information, provide resolution instructions to potential issues, document findings and create new support tickets to identified issues. Periodically execute proactive health checks within seconds across all supporting infrastructure components and provide management teams with peace of mind that their critical services and applications are healthy.

Featured Use Cases

Linux Server Health Check
Linux Server Health Check
Storage Controller Utilization
Windows Server Health Check
Host CPU, Memory, Storage Utilization
Windows Desktop Health Check
Password Reset
Application Availability Check

Authorization and Credential Management

Reduce escalations to your IT operations team and increase your Service Desk productivity by providing an automated process to guide your Service Desk through validating the alert, diagnosing which users and applications are affected, automating actions to create accounts, and resolving incidents. Resolve’s runbook automations will walk a Service Desk technician through onboarding new users, granting or changing user permissions, resetting passwords, or off-boarding terminated users. Reduce the MTTR for these common incidents so your IT Operations team can focus on more complex tasks that require a more experienced hand.

Featured Use Cases

Use Case Employee Onboarding
User On-Boarding or Termination
New Application Access
Grant Access to Application
Password Reset
Reset User Password

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Accelerate Incident Resolution with Automation and Orchestration