As your Service Desk becomes more global, responds to requests through multiple channels, and tasked to do more with less, you can’t rely on the status quo to accelerate incident resolution.
To reduce Mean Time to Resolution, escalations, and operational expense within the Service Desk, you need to:
- Recognize the need for change
- Stop the exodus of talent
- Implement an IT automation solution
It can’t just be done by fine tuning your processes; it has to be a combination of people and technology. Flip through the slideshare to see 3 ways to empower your service desk with IT automation.