Andre Foster, CIO at Cable & Wireless Communications, calls Resolve the “swiss army knife of technology” when discussing the impact Resolve has made on the company’s operations. Find out how Resolve:
- Efficiently identifies incidents and accelerates incident resolution
- Empowers Tier 1 technicians with the same knowledge as experienced senior engineers to streamline processes
- Continues to grow with the demands of the organization without adding headcount
“It makes our frontline a lot smarter, our customer experience a lot better, and it reduces the number of mishaps when it comes to actually getting the services to get to work for our customers.”
Watch the video here.