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Consolidated Communications implemented Resolve to enhance its existing network monitoring capabilities and to easily define a series of collaborative procedures for automating a wide variety of business operations to drive first call resolution.
Consolidated Communications Objective
Consolidated Communications wanted to maintain 24×7 uptime across its network while delivering the highest levels of customer service without ripping and replacing current diagnostic systems.
Resolve Systems Solution
Combining Resolve with IBM® Tivoli® Netcool® Software, Consolidated Communications is able to prevent network downtime and loss of service to customers, achieve enhanced internal collaboration, improve workflow, and save of thousands of hours each year to positively impact customer service.
About Consolidated Communications
As a provider of advanced communications services to both residential and business customers in California, Illinois, Texas and Pennsylvania, Consolidated Communications (NASDAQ:CNSL) offers local and long distance telephone, digital phone, high-speed internet access and digital TV over its technologically advanced IP-based network.