The Zayo Group turned to Resolve when looking to provide the best customer service with minimal possible costs. In this video, the Zayo Group shares its objectives with Resolve:
- Provide real-time alarm view, troubleshooting wizards, testing, and self-service via customer portal
- Proactively notify customers of service affecting areas
- Automatically ticket validated events, and direct to appropriate fix agent if automated workflow does not resolve the incident
Greg Hadlock, SVP at NCC, says, “I believe that we will be a leader in the industry from an automation perspective… and Resolve is the engine that drives it.”
Watch the video to find out why.