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It is impossible to compete in today’s dynamic marketplaces by relying solely on manual practices for managing IT processes. Enterprise IT services are the key enabler for any modern business to achieve organizational goals. However, this fact is increasingly placing pressure on network and IT operations to meet expanding SLA requirements for reliable and high-performing IT services. How do you implement automation to increase efficiency without falling into the automation fatigue trap?
Download to learn to:
- Leverage the knowledge of IT professionals with both automated and manual steps
- Create new process workflows that equip L1 agents and reduce or remove escalations to L2/3 entirely
- Enable a simple and unified approach that establishes control over the resolution process and the individual automation steps