Promises are nice, results are better

6 mins vs. 4 secs
TIME CUT FOR INCIDENT DIAGNOSTICS
$1.3M
IT OPERATIONS COSTS SAVED MONTHLY
30%
SUPPORT STAFF PRODUCTIVITY INCREASED
6500
CUSTOMER CALLS ELIMINATED MONTHLY

Empower Level 1 Agents with Automated Incident Response Platform

  • Enable agents to make decisions faster with an enterprise-wide automation and incident response platform for your Service Desk
  • Empower frontline Service Desk agents to diagnose and resolve incidents without the need for escalation to expensive subject matter experts and engineers
  • Help agents be as successful as the subject matter experts with knowledge-based wikis, prescriptive instructions and human-guided automations
  • Readily access a central dashboard, which provides fully integrated automation, process guidance and knowledge system
  • Aptly diagnose and resolve simple to complex incidents
  • Fluidly integrate with existing ticketing systems

A Complete Service Desk Incident Response Platform

1
VALIDATE
Automate Diagnostics
2
INVESTIGATE
Incident Response Dashboard
3
REMEDIATE
Address and Remediate
Security IT Network Service Desk Incident Response
Service Desk Incident Response Platform

One Dashboard for Incident Resolution

The Resolve platform at the center of incident response and resolution ecosystems is the toolbox you can count on to:

  • Easily intake the results of automated tests and diagnostics performed across different layers of the application service
  • Avoid swivel-chair with one central interface for agents to access all applications and windows
  • Color catalogue results of individual diagnostics; making it easier for frontline agents to identify detected issues
  • Guide resolution step-by-step, providing agents with logical next steps, supported by a knowledge-based wiki delivered by subject matter experts
  • Enable level 1 agents to launch safe automations and run diagnostics on a variety of systems directly from the Resolve dashboard without risk of human error, using permission-based access
Service Desk Incident Response Process Guidance

Simplify the Resolution Process with Interactive Process Guidance and Human-Guided Automation

Resolve believes in packaging sophisticated technology simply, so that your Level 1’s feel confident to resolve incidents faster and more efficiently with our:

  • Easy to use navigation directing level 1 agents to the right resolution procedure via a context generated set of question and answers
  • Automated or user-input results that lead the agent to the right next step and ultimately to the complete resolution
  • Automated actions at the level 1’s fingertips such as gathered diagnostic information, updated tickets or the option of automated sent notifications launched from within the manual process
  • Access to partial automations embedded in the manual resolution or executed steps based on prescriptive guidance, provided by Resolve
  • Customizable toggle between automated and manual procedures for pragmatic considerations
Service Desk Incident Response Human Guided Automation

Resolve Power Tools Provide Agents with Automation, Decision Trees and Knowledge Creation

Resolve makes it easy for agents to respond and create new automations, connectors, process guidance and procedures by availing:

  • An easy-to-use GUI-based drag-and-drop designer to build new automations and decision trees
  • A “no code” automation builder, which acting as a wizard-like tool to build new automations without needing to write a single line of code
  • Newly built automations without having to escalate to development teams that are outside of operations
  • A simple wiki editor providing suject matter experts the ability to build response procedures as knowledge. The automations can be seamlessly embedded within these procedures, providing agents with a powerful mix of automations and knowledge seamlessly integrated

Accelerate Incident Response and Automation Today.

OUR BLOG

The Evolution of Incident Resolution: An Incremental Approach to Automation & Orchestration

It doesn’t matter if you lead the IT, Network, or Security operations team for your organization, one thing is for certain: staffing resources are scarce and the demands on your READ MORE >

July 12, 2018

5 Outcomes of Incident Resolution Innovation – Silicon Valley Summit

Resolve Systems recently hosted the Incident Resolution Summit in the heart of global technology innovation – Silicon Valley. The Incident Resolution Summit is designed to improve the entire incident lifecycle READ MORE >

June 29, 2018

Beyond ITSM: 3 Essentials for Accelerated Incident Resolution

Businesses rely on IT operations to assure the availability of mission-critical services and infrastructure. As incidents continue to pile up, costing organizations massive amounts of money, IT leaders help organize READ MORE >

June 27, 2018

Empower the Service Desk with IT Automation: SITS 2018 Recap

Resolve Systems’ Senior Solution Architect Jocelyn Arcega presented the session “Incident Resolution: Empowering the Service Desk to Do More” to a sold out audience at the Service Desk & IT READ MORE >

June 11, 2018
GO TO BLOG >